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Sometimes one of us will play devil’s advocate, but we almost always agree on what’s best for the customer.
Speaking of the customer, what’s your philosophy on customer service?
Dana: It boils down to treating people the way we’d like to be treated. We’re around 24 hours a day, seven days a week. We go the extra mile for our clients.
No matter what they need, when they need it, we’re always there to assist them in any way we can.
Paulette: We cultivate relationships long-term, and consequently many of our clients become our friends.
What’s it like working with Tim and Jon Davis?
Paulette: We know that when we deal with Tim and Jon, things are going to get done. There’s definitely a comfort level between us.
Dana: We’ve known Tim since Corcoran got us together with the Davises in 2004 or 2005. Having personal relationships with people you trust is primary.